At Secntsy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we will do our best to make it right. Please review our Return and Refund Policy below.
- Return Eligibility
Returns are accepted within 30 days of delivery date.
Items must be unused, in their original packaging, and in resalable condition.
Proof of purchase (order number or receipt) is required. - Non-Returnable Items
The following items are not returnable:
❌ Personalized or custom products
❌ Items marked as “Final Sale”
❌ Used or damaged items (unless defective upon arrival) - How to Initiate a Return
Contact Us – Email support@secntsy.art with your order number and reason for return.
Receive Return Instructions – We will provide you with a return address and further instructions.
Shipping Your Item – Securely package the item and send it back using a trackable shipping service. - Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
If you receive a defective or incorrect product, we will cover the return shipping costs. - Refund Process
Once we receive your return, we will inspect the item and process your refund within 5-10 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Shipping costs are non-refundable unless the item is incorrect or defective. - Exchanges
We do not offer direct exchanges. If you require a different item, please return your product for a refund and place a new order. - Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery and we will arrange a replacement or refund at no additional cost. - Contact Us
For any return or refund related questions, please contact our support team:
📧 Email: support@secntsy.art
📞 Phone: +1425-648-5765
📍 Address: 794 Main Street, MAMMOTH LAKES, CA, 93546